Terms of Service

1. Agreement and order forms

These Terms apply to everyone who visits our website and to every business that buys Services from us ("Client", "you"). The specific Services, scope, fees and term for each Client are set out in a proposal, order form or statement of work that we agree in writing (an "Order"). If an Order conflicts with these Terms, the Order controls for that Client.

If you accept these Terms for a business, you confirm you have authority to bind that business.

2. The Services

We configure, train and operate AI agents and related tools for your business using the information, rules and materials you give us, and we provide the marketing and website work described in your Order. We may improve, change or replace parts of the Services, as long as we do not materially reduce the Services in your current Order.

Some features depend on third-party services such as telephone carriers, AI model providers, Google Calendar, advertising platforms and payment processors. Their availability and terms are outside our control.

3. Accounts

You are responsible for keeping your login details confidential, for everything that happens under your account, and for telling us promptly at [email protected] if you suspect unauthorized use.

4. Your responsibilities and legal compliance

You are responsible for how you use the Services to communicate with your customers. In particular, you agree that you will:

• give accurate business information, prices, hours and policies for your agent, and keep them up to date;
• have a lawful basis and any required consent before we contact a person for you by phone, text or email, including the prior express consent, or prior express written consent for marketing, required by the Telephone Consumer Protection Act (TCPA) and similar state laws;
• not ask us to make outbound calls using an AI or artificial voice, or send marketing texts, to anyone who has not given the required consent, and honor opt-out requests promptly;
• provide any notices required by law, including privacy notices and call-recording notices, and comply with recording-consent laws in the states where your customers are located;
• comply with carrier and messaging rules, including A2P 10DLC registration where applicable, and with advertising platform policies;
• not use the Services for unlawful, deceptive, harassing or harmful purposes, or to collect sensitive data such as health, financial account or government ID information unless we have agreed to it in writing; and
• review the AI agent's settings and test it before launch, and tell us promptly about any errors you notice.

5. Acceptable use

You may not, and may not let others: break the law or infringe others' rights; send spam or robocalls; impersonate any person or misrepresent that an AI agent is a human; upload malicious code; probe, scan or attack our systems; reverse engineer the Services except where law allows; resell the Services without our permission; or use the Services to build a competing product. We may suspend Services that are being used in breach of this section.

6. Fees and payment

Fees are custom to each Client and are set out in your Order. Unless your Order says otherwise, setup fees are due before work starts, recurring fees are billed in advance, invoices are due within 14 days, and fees are non-refundable except where these Terms or the law say otherwise. Fees do not include taxes, which you are responsible for. Usage-based third-party costs, such as phone numbers, call minutes or messages above your plan, or advertising spend, are billed as described in your Order. We may suspend Services if an invoice is more than 15 days overdue after we have given you notice.

7. Term and termination

Your Order states its term. Unless your Order says otherwise, plans continue month to month and either party may cancel with 30 days' written notice. Either party may end an Order immediately if the other materially breaches these Terms and does not fix the breach within 15 days of notice. When Services end, you pay fees owed to the end date, we stop the AI agents, and we make your data available for export for 30 days before deleting it, unless the law requires us to keep it.

8. Ownership and licenses

Your content. You own the information, materials, recordings and data you or your customers provide through the Services ("Client Data"). You give us permission to use Client Data to provide, secure and support the Services for you, as described in our Privacy Policy.

Our platform. We own the Services, our software, templates, prompts, workflows and know-how, and any improvements to them. We do not use your Client Data to provide services to other clients.

Deliverables. Once paid for, you own the website content and marketing creatives we make specifically for you, except for our pre-existing tools and third-party materials, which we license to you for use with your business.

Feedback. If you send us suggestions, we may use them without obligation to you.

9. AI output

AI agents generate responses automatically and can make mistakes, misunderstand callers or give incomplete information. You are responsible for the information you give the agent and for reviewing its work, and you should not rely on it for emergencies, medical, legal or financial advice, or other high-risk decisions. We configure agents to hand off to a person when asked or when a situation needs it, but we do not guarantee that every call or message will be handled perfectly.

10. Confidentiality

Each party will keep the other's non-public business information confidential, use it only to perform under these Terms, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

11. Disclaimers

We will perform the Services in a professional manner. Except as stated in your Order, the Services are provided "as is" and "as available," and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any particular number of leads, calls, bookings, sales or marketing results.

12. Limitation of liability

To the fullest extent allowed by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility. Each party's total liability arising out of these Terms or the Services is limited to the fees you paid us in the 3 months before the event giving rise to the claim. These limits do not apply to your payment obligations, your indemnity obligations, or a party's fraud or willful misconduct.

13. Indemnity

You will defend and indemnify Ringvane against third-party claims, fines and costs arising from your Client Data, your instructions, your marketing or contact lists, your failure to obtain required consents or give required notices (including under the TCPA and recording laws), or your breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other for at least 30 days. Any claim that is not resolved will be brought in the state or federal courts located in Wyoming, and both parties consent to their jurisdiction. Nothing here prevents either party from seeking urgent relief to protect its intellectual property or confidential information.

15. General

We may update these Terms by posting a new version here; changes apply from the date posted, and for existing Clients, significant changes take effect 30 days after notice. You may not assign these Terms without our consent; we may assign them to a successor business. If any part of these Terms is unenforceable, the rest remains in effect. These Terms and your Order are the entire agreement between us about the Services. Neither party is liable for delays caused by events outside its reasonable control.

16. Contact

[email protected]